Delete Your Vantagem Account

Last updated: December 16, 2024

Important Notice

Account deletion is permanent and irreversible. Please review all information below before proceeding with your request.

You have the right to request permanent deletion of your Vantagem account and all associated data at any time. This process complies with GDPR Article 17 (Right to Erasure) and CCPA deletion requirements.

We respect your privacy choices and will process deletion requests promptly while ensuring compliance with legal obligations and data retention requirements.

What Will Be Deleted

✓ Data That Will Be Permanently Removed:

  • Personal profile information and account credentials
  • All monitoring data, reports, and analytics
  • Usage history, preferences, and settings
  • Communication history and support tickets
  • Billing information and payment history
  • Device registrations and configurations
  • Custom policies, alerts, and notifications
  • All user-generated content and customizations

⚠ Data That May Be Retained:

  • Transaction records (required for tax/audit purposes)
  • Legal compliance data (as required by law)
  • Anonymized analytics (no personal identifiers)
  • Security logs (for fraud prevention, limited time)
  • Data subject to ongoing legal proceedings

Retained data is kept only as long as legally required and cannot be used to identify you.

Immediate Effects of Account Deletion

Service Termination

  • Immediate loss of access to all Vantagem services
  • All active monitoring and reporting will cease
  • Mobile and desktop applications will be deactivated
  • API access tokens will be revoked

Subscription and Billing

  • Active subscriptions will be immediately canceled
  • No prorated refunds for unused subscription time
  • Recurring billing will be stopped
  • Enterprise contracts may have specific termination terms

Data Recovery

  • No data recovery possible after 30-day grace period
  • Export your data before requesting deletion
  • Contact support for data export assistance if needed

How to Request Account Deletion

Step 1: Prepare Your Request

Before submitting your deletion request, please:

  • Export any data you wish to keep (reports, configurations)
  • Cancel any active subscriptions if desired
  • Inform other users if you manage a family or organization account
  • Note that this action cannot be undone after the grace period

Step 2: Submit Deletion Request

Email Details:

To: privacy@vantagemapp.com

Subject: Account Deletion Request - [Your Name]

Required Information:

  • Your full name and registered email address
  • Account type (Personal, Family, Business, Enterprise)
  • Reason for deletion (optional but helpful)
  • Confirmation statement: "I understand this action is permanent"

Identity Verification: For security purposes, we may require additional verification before processing deletion requests, especially for business or enterprise accounts.

Step 3: Confirmation Process

1

We'll send a confirmation email within 24 hours

2

You'll have 7 days to confirm or cancel the deletion

3

Account will be permanently deleted after confirmation

Processing Timeline

1

Request Received (Day 0)

We acknowledge receipt and begin initial verification process

2

Verification (Days 1-2)

Identity verification and account validation completed

3

Confirmation Period (Days 3-10)

7-day confirmation period begins - you can still cancel during this time

4

Deletion Executed (Day 11)

Permanent deletion begins - all data systematically removed

✓

Completion (Day 30)

Final confirmation sent - all data permanently removed from all systems

International Users: Processing times may vary slightly for users in different jurisdictions due to local data protection requirements. EU users have additional protections under GDPR.

Alternative Options

Before deleting your account, consider these alternatives:

Account Suspension

Temporarily disable your account while preserving your data and settings for future reactivation.

Data Export

Download your data and close specific monitoring features while keeping your account active.

Plan Downgrade

Switch to a free or lower-tier plan to reduce data collection while maintaining basic functionality.

Privacy Controls

Adjust your privacy settings to limit data collection while keeping your account and core features.

Compliance Information

This page complies with App Store and Play Store account deletion requirements under their respective developer guidelines. It also meets GDPR Article 17, CCPA Section 1798.105, and other applicable data protection regulations.

For more information about our data handling practices, please review our Privacy Policy and Terms of Service.