Terms of Service

Last updated: December 16, 2024

Acceptance of Terms

By accessing, downloading, installing, or using Vantagem's monitoring and management platform (the "Service"), you agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and Vantagem ("Company," "we," "us," or "our"). If you do not agree to these Terms, you must not access or use the Service.

We may modify these Terms at any time by posting revised Terms on our website. Your continued use of the Service after such changes constitutes your acceptance of the modified Terms.

Important: These Terms apply to all users, including businesses, organizations, families, and individuals. Separate Enterprise Agreements may supplement these Terms for business customers.

Service Description

Vantagem provides a comprehensive digital management and monitoring platform designed to help businesses, employers, families, and individuals:

Core Services

  • Real-time device and application monitoring
  • Digital wellness and screen time management
  • Productivity analytics and reporting
  • Content filtering and security controls
  • Policy enforcement and compliance tracking
  • Alert systems and automated notifications

Platform Features

  • Web-based dashboard and mobile applications
  • Multi-device support and centralized management
  • Customizable reports and data exports
  • Team collaboration and role-based access
  • API integrations and third-party connections
  • 24/7 customer support and technical assistance

Service Availability: We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance and updates may temporarily affect availability.

User Responsibilities

Account Management

  • Provide accurate, current, and complete information during registration
  • Maintain the security and confidentiality of account credentials
  • Promptly update account information when changes occur
  • Use strong passwords and enable two-factor authentication when available
  • Immediately notify us of any unauthorized access or security breaches

Legal Compliance

  • Use the Service in compliance with all applicable local, state, federal, and international laws
  • Obtain necessary consent for monitoring activities as required by applicable privacy laws
  • Respect workplace privacy laws and employee rights in business environments
  • Ensure parental authority and legal guardianship for family monitoring
  • Comply with data protection regulations (GDPR, CCPA, etc.) in your jurisdiction

Ethical Usage

  • Respect the privacy, dignity, and rights of monitored individuals
  • Use monitoring capabilities for legitimate business, family, or personal purposes only
  • Avoid excessive or unnecessary surveillance that may cause harm or distress
  • Implement appropriate transparency and communication about monitoring activities
  • Consider the well-being and mental health impacts of monitoring practices

Consent Requirements: You are responsible for ensuring proper consent is obtained before monitoring any individual. This may include employee agreements, parental consent forms, or explicit user acknowledgments depending on your jurisdiction and use case.

Acceptable Use Policy

✓ Permitted Uses

  • Legitimate business monitoring with proper employee notification and consent
  • Parental monitoring of minor children's digital activities
  • Personal productivity tracking and digital wellness management
  • Educational institution monitoring in accordance with institutional policies
  • Compliance monitoring for regulatory requirements
  • Security monitoring to protect against threats and unauthorized access

✗ Prohibited Uses

Illegal Activities
  • Unauthorized surveillance or stalking
  • Violation of privacy laws or regulations
  • Monitoring without required consent
  • Corporate espionage or competitive intelligence
Harmful Behavior
  • Harassment, intimidation, or coercion
  • Discrimination or targeting based on protected characteristics
  • Creating hostile work or home environments
  • Excessive monitoring that causes psychological harm
Technical Abuse
  • Attempting to circumvent security measures
  • Reverse engineering or unauthorized access attempts
  • Overloading our systems or network infrastructure
  • Distributing malware or harmful code
Misrepresentation
  • False identity or impersonation
  • Misleading information about monitoring purposes
  • Fraudulent account creation or usage
  • Circumventing usage limits or restrictions

Violation Consequences: Violation of this Acceptable Use Policy may result in immediate service suspension, account termination, and potential legal action. We reserve the right to investigate suspicious activities and cooperate with law enforcement.

Data and Privacy

Your use of our Service is subject to our Privacy Policy, which is incorporated by reference into these Terms. We implement comprehensive security measures to protect your data and maintain compliance with applicable privacy regulations.

Data Collection

  • We collect only data necessary for service functionality
  • Monitoring data is encrypted and securely stored
  • Personal information is protected under privacy laws
  • Data retention periods are clearly defined

Your Rights

  • Access and review your personal data
  • Request corrections or deletions
  • Export your data in portable formats
  • Control data sharing and processing preferences

Service Level and Availability

While we strive to maintain high service availability, technology services may experience interruptions. This section outlines our commitments and limitations.

Our Commitments

  • Target 99.9% uptime for core monitoring services
  • Advance notice for scheduled maintenance (when possible)
  • 24/7 system monitoring and incident response
  • Regular backups and disaster recovery procedures

Service Limitations

  • Temporary unavailability due to maintenance or updates
  • Third-party service dependencies may affect availability
  • Network connectivity issues beyond our control
  • Force majeure events (natural disasters, etc.)

Limitation of Liability

To the maximum extent permitted by applicable law, Vantagem's liability is limited as follows:

Disclaimer of Warranties

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, including but not limited to:

  • Merchantability, fitness for a particular purpose, or non-infringement
  • Uninterrupted, error-free, or completely secure operation
  • Accuracy, completeness, or reliability of monitoring data
  • Compatibility with all devices, networks, or software

Liability Limitations

Maximum Liability: Our total liability for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Excluded Damages: We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data loss, or business interruption.

Note: Some jurisdictions do not allow limitation of liability for certain types of damages, so these limitations may not apply to you.

Account Termination

Termination by You

  • Cancel your account at any time through account settings
  • Contact customer support for assistance with cancellation
  • Export your data before termination (recommended)
  • Subscription billing will stop at the end of current period

Termination by Us

  • Violation of these Terms or Acceptable Use Policy
  • Suspected fraudulent or illegal activity
  • Non-payment of fees (after notice and opportunity to cure)
  • Legal or regulatory requirements

Effects of Termination

  • Immediate cessation of Service access and monitoring capabilities
  • Data retention according to our Privacy Policy and legal requirements
  • Outstanding fees remain due and payable
  • Survival of provisions that should reasonably survive termination

Indemnification

You agree to indemnify, defend, and hold harmless Vantagem and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your use or misuse of the Service
  • Violation of these Terms or applicable laws
  • Infringement of third-party rights
  • Your monitoring activities and data collection practices
  • Failure to obtain required consents for monitoring

This indemnification obligation survives termination of these Terms and your use of the Service.

Dispute Resolution

We encourage resolution of disputes through direct communication. For formal disputes, the following process applies:

Step 1: Direct Resolution

Contact our legal team at legal@vantagemapp.com with a detailed description of the dispute. We will respond within 30 days.

Step 2: Mediation

If direct resolution fails, disputes may be submitted to binding mediation through a mutually agreed mediator.

Governing Law

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles. Any legal proceedings must be brought in the courts of [Jurisdiction].

Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any Enterprise Agreements, constitute the entire agreement between you and Vantagem.

Severability

If any provision of these Terms is found unenforceable, the remainder shall continue in full force and effect.

Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations without restriction.

Updates

We may update these Terms periodically. Continued use after updates constitutes acceptance of the revised Terms.

Contact Information

For questions about these Terms of Service, please contact us using the information below:

Legal Department

Email: legal@vantagemapp.com

Subject: Terms of Service Inquiry

General Support

Email: support@vantagemapp.com

Response Time: Within 24 hours

Please include your account information and a detailed description of your inquiry for faster processing.